Refund & Cancellation Policy

This policy applies to all paid subscription plans purchased on HALYO (https://www.halyo.in) by venue owners and vendors.

Browsing HALYO as a guest or couple is always free and no payments are involved.

If you paid for a subscription and your listing has not yet been approved by the HALYO team, you may request a full refund within 7 calendar days of the payment date.

To request a refund, email halyobookings@gmail.com with the subject line "Refund Request – [your registered email]" and include your transaction ID.

We do not offer refunds in any of the following situations:

• Your listing has been approved and activated — regardless of how many leads were received.
• You voluntarily cancel your subscription after activation.
• The subscription plan expires naturally at the end of its term.
• Your listing is suspended due to policy violations.
• You purchased the Launch Offer (90-day one-time plan) and the 7-day window has passed.
• Partial refunds for unused days are not offered on any plan.

You may cancel your subscription at any time by contacting support. Cancellation stops future renewal charges (for monthly/annual plans) but does not generate a refund for the current billing period.

After cancellation, your listing will remain visible until the end of the current billing period, after which it will be hidden from search results.

If you dispute a charge with your bank or card issuer without first contacting HALYO support, your account and listing may be suspended during the dispute period.

We encourage you to contact us first at halyobookings@gmail.com — most issues are resolved quickly without a formal dispute.